Shipping policy

Where Ferry ships

Initial public sales and shipping are limited to the United States.

Production and delivery timing

Products are made to order. Production usually takes 2–5 business days before shipment. Standard domestic shipping typically takes an additional 3–4 business days after production, depending on the destination, product availability, and carrier. These periods are estimates, not guarantees. Holidays, high order volume, product availability, address problems, carrier interruptions, and other events outside Ferry’s control can cause delays.

Shipping charges and tracking

Available shipping methods, estimated timing, and charges are shown at checkout. Tracking information is emailed when the order ships. Items from the same order may be produced or shipped separately and may arrive in different packages.

Delays and missing shipments

A delivery estimate passing by a day or two does not automatically mean a package is lost. Review tracking and contact the carrier when useful. If tracking has stopped or the package remains missing, contact hello@ferrymerch.com promptly so Ferry can investigate within the applicable 30-day claim window.

Third-party fulfillment

Ferry uses third-party production and shipping providers to make and deliver orders. Those providers may fulfill products from different facilities based on product availability and destination. Ferry remains the customer’s support contact.

Address accuracy

Customers are responsible for providing a complete and accurate shipping address. Address changes are not guaranteed after an order enters production. Reshipment costs caused by a customer-supplied address error may be charged to the customer.

Support: hello@ferrymerch.com · (401) 206-5332. Email is the fastest support channel; the phone line is not monitored for live support.