Ferry Partner Program Terms
These Partner Program Terms govern the reusable operating procedures for Ferry’s partner merchandise program. They apply only when a signed Partner Merchandise Program Agreement expressly incorporates them by title, version or effective date, and published location. They are separate from Ferry’s customer-facing Terms of Service and customer policies.
Version: 1.0
Effective date: August 14, 2026
Published location: Ferry Partner Program Terms webpage
1. How these terms apply
Capitalized terms have the meanings given in the signed Partner Agreement. Partner-specific identities, assets, approvals, exceptions, budgets, and payment instructions belong in the Partner Schedule rather than in these general terms.
The execution package must identify the incorporated version and published location of these terms and retain an accessible copy of that version. The order of precedence is: the signed Partner Agreement, the Partner Schedule, these Partner Program Terms, and then customer-facing policies solely for buyer-order matters.
A Partner Schedule or signed amendment overrides these terms only when it expressly identifies the affected section and states the agreed exception. Routine approvals may be provided through the designated written channels, but an approval, informal message, or silence does not amend these terms.
Ferry may update routine operating procedures, administrative formats, platform or Service Provider details, and compliance or security practices. Ferry will provide at least 30 days’ written notice before an update materially changes ordinary partner operations, except when law, security, fraud, safety, or a Service Provider requirement reasonably requires earlier action, in which case Ferry will provide prompt notice.
Email sent to Partner’s designated operational contact and formal-notice contact, when different, counts as written notice of a Program Terms update. Partner must keep those addresses current. Formal legal notices remain governed by the Partner Agreement and Partner Schedule.
Unless an update requires written consent under the next paragraph, a properly noticed update becomes effective on its stated effective date and applies to the ongoing relationship. Partner may exercise its termination rights before that date. Continued participation after the effective date is governed by the updated operational terms.
No online update may change the Partner Share, Distributable Merchandise Profit definition, brand-license scope, artwork ownership, nonexclusive relationship, term, termination rights, confidentiality, audit rights, indemnification, liability allocation, insurance requirements, or dispute terms without the Partner’s written consent.
2. Contacts and written approvals
Partner will identify an authorized brand approver and operational contact in the Partner Schedule. Ferry may rely on that approver until Partner gives written notice of a replacement.
Before public launch, Partner must approve the initial merchandise designs, product assortment, brand assets, blanks, colors, variants, artwork placement, mockups, product copy, pricing direction, completed storefront presentation, and public-release state.
Approval may be provided by email, an electronic approval form, or another designated reproducible written channel. Verbal conversations and silence do not constitute approval. An approval remains effective until a later written change is agreed or Partner withdraws approval as permitted below.
Partner will normally respond to an approval or escalation request within five business days. Silence is not approval. If Partner does not respond, Ferry may pause the affected design, product, promotion, storefront, or other work until it receives the required response. Urgent legal, safety, fraud, or security matters remain subject to Ferry’s immediate protective-action rights.
A material change to approved artwork, product appearance, quality, brand treatment, or storefront presentation requires renewed approval. Ferry may handle routine pricing, availability, fulfillment, and ordinary promotional decisions within the Partner Agreement and Partner Schedule without repeated approval.
3. Storefront and product setup
Only products approved through the applicable release gate may be offered publicly. Ferry will maintain a reliable internal record linking each approved product and order line to the correct Partner and will use that record for statements and payouts.
The Partner Schedule or supporting approval record should identify each approved product, relevant variants, artwork and placement, production method, mockup, customer price, required sample or quality gate, and authorized approver.
A private proof of concept, completed storefront approval, public-sale authorization, and material later change are separate approvals. A private POC never authorizes public sales or public use of official-partnership language.
4. Production providers and quality
Ferry may select or change printing, production, fulfillment, payment, shipping, and other Service Providers when the approved product’s appearance, quality, and customer experience remain substantially consistent.
A material change to the garment or other product, decoration method, color, artwork placement, or customer-facing specification requires renewed Partner approval. Ferry may pause or discontinue an unavailable or unreliable product while a replacement is reviewed.
Customer-facing production and delivery estimates must reflect the approved customer policies and currently available provider information. Partner may reasonably inspect the quality and presentation of goods offered under its marks without becoming responsible for Ferry’s routine commerce operations.
5. Samples and additional requests
The Partner Schedule will identify any required launch or quality-control samples, the approved recovery budget, and the authorized approver. Ferry will document actual sample costs and apply them to the applicable storefront ledger according to the Partner Agreement.
Extra samples, custom photography, expedited work, or other services requested specifically by Partner require advance written approval of the request and its cost treatment. Ferry may decline an extra request that is not operationally or commercially reasonable.
Samples do not create a routine invoice, negative Partner balance, or out-of-pocket repayment obligation unless a separate paid request expressly states otherwise and is approved in writing.
6. Pricing and promotions
Ferry may set and adjust ordinary retail prices and may run discounts of up to 25% without additional approval. A deeper discount, extended clearance campaign, or promotion that materially changes Partner’s brand positioning requires written Partner approval.
No price or promotion changes the 70/30 allocation. Partner-specific minimum prices, discount exceptions, or promotional commitments must be written in the Partner Schedule; none are implied.
7. Product removal and protective pauses
Partner may withdraw approval for a particular product or design without ending the relationship. After written notice, Ferry will stop new sales of that item within five business days while fulfilling, refunding, or otherwise resolving orders already accepted.
Ferry may immediately pause a storefront, product, design, marketing, fulfillment step, or sale when a credible intellectual-property complaint, product-safety concern, fraud or security issue, legal requirement, provider problem, missing approval, or serious reputational risk reasonably requires investigation. Ferry will promptly notify Partner and investigate; a temporary protective pause does not itself terminate the relationship.
8. Orders, customer support, and customer policies
Ferry handles routine buyer communication and applies Ferry’s then-current approved customer policies. Partner participates when a question requires brand, product, commercial, reputational, or relationship judgment.
If Partner does not answer a customer or brand escalation within five business days, Ferry may reasonably resolve the matter so the customer is not left waiting, including by issuing a refund or replacement, pausing the affected item, or taking another action consistent with the published customer policies. Ferry will document the decision, and cost allocation follows the Partner Agreement. Silence never approves new artwork or broader use of Partner’s brand.
Ferry may coordinate manufacturing and fulfillment claims with the applicable Service Provider. Refunds, replacements, reships, provider credits, chargebacks, and other order adjustments are recorded under the Partner Agreement’s economics and error-allocation rules.
Ferry’s customer Terms of Service, privacy policy, shipping policy, and return and refund policy govern buyers. Those customer documents do not grant Ferry rights in Partner’s brand, change Partner economics, or replace the Partner Agreement.
9. Customer information and partner reporting
Partner receives the operational and financial reporting described in the Partner Agreement but does not receive customer names, email addresses, shipping addresses, or other personal information by default.
Any future sharing for Partner marketing requires an explicit customer opt-in, a documented lawful purpose, appropriate privacy and security terms, and separate written approval. Ferry may provide aggregated product and sales information that does not identify individual customers.
10. Statements and payout administration
Ferry will issue monthly statements showing merchandise revenue, customer sales tax excluded from the calculation, direct deductions, Distributable Merchandise Profit, the 70/30 allocation, prior adjustments, current Partner Share, and concise product or unit performance.
A Partner Share balance below $50 carries forward until the threshold is reached. Ferry will still issue the monthly statement, and any remaining balance is paid after termination following the applicable settlement and adjustment period.
Partner should raise ordinary statement questions within 30 days. Ferry will investigate in good faith and correct confirmed errors; clear accounting mistakes discovered later may also be corrected. The Partner Agreement controls audit rights and formal correction procedures.
11. Partner responsibilities
Partner will provide accurate business information, Licensed Assets, source files, usage restrictions, authorized contacts, tax and payout information, and evidence that Partner owns or may authorize every supplied asset.
Partner will not direct Ferry to use third-party trademarks, photographs, artwork, likenesses, music, slogans, or other material without adequate permission. Partner must promptly disclose any rights dispute or material change affecting an approved product or storefront.
Partner will not promise customers a price, product, delivery date, return right, warranty, or remedy inconsistent with Ferry’s current approved storefront and customer policies.
12. Service levels and no performance guarantee
Ferry will use commercially reasonable care to present approved assets and products accurately, maintain the storefront, coordinate approved production and fulfillment, operate routine customer support, maintain attribution records, and administer statements and payouts.
Ferry does not guarantee minimum sales, profit, traffic, product availability, production or delivery time, or continuation of a particular Service Provider, blank, decoration method, platform feature, or customer demand.
13. Operational wind-down
The Partner Agreement controls termination. Operationally, Ferry will stop new orders within the agreed wind-down period, resolve accepted orders and customer claims, remove the public storefront and active Partner branding, preserve required records, and complete final accounting after applicable settlement and adjustment periods.
Neither Party may use operational wind-down procedures to continue exploiting the other Party’s protected assets. Historical records and lawfully published portfolio material remain subject to the Partner Agreement.
14. Administration, contact, and escalation
Routine notices, approvals, escalation contacts, and permitted delivery channels will be maintained in the Partner Schedule or an approved operational record. Formal legal notices must use the methods required by the Partner Agreement.
Questions about the Partner Program may be sent to hello@ferrymerch.com or submitted through the Ferry Contact page.
Questions involving brand rights, public statements, product safety, legal claims, confidential information, significant customer harm, or a proposed exception to these terms should be escalated to the authorized contacts before Ferry proceeds, unless immediate protective action is reasonably required.
The current version of these terms appears at the published location above. Prior published versions remain publicly accessible through the Version archive.